27/02/08
COLIN APPLEYARD WINS AM-MAGAZINE AWARD
Taken from the March issue of AM Magazine:
Coming in to the final quarter of last year, Colin Appleyard's Huddersfield site was slightly behind budget. Then with an inspiring push from Robin Luscombe, the sales team turned it around and returned a budget-busting performance for the Suzuki dealership.
This is a testament to the company's approach, which sees the tam working together in a friendly and family-like atmosphere to achieve what is needed for success.
Staff turnover is less than 10% and customer satisfaction is high - this is reflected in its Investor In People accreditation as well as a partnership with Trading Standards.
The Huddersfield dealership has been the top performing Suzuki outlet on new car sales for the past five years, selling more than 500 units per year. As a result, it regularly achieve Suzuki incentives and is currently exceeding new car targets by over 200%.
AM Auditor Carter & Carter says: "The customers love the company and the product, the staff belong to a 'family' and the result is a stable, profitable and very sustainable business."
Innovation used throughout the four sites include the targeted marketing of parts as they become 12 month old on the internet, resulting in low obsolescence and high stock turn.
Maximum exposure of the Suzuki product is also achieved through the website.
Internet-specific staff have dramatically increased sales while raising the company profile, increasing website traffic, and maximising the use of eBay, AutoTrader, internet brokers and email marketing. More recently, the website has featured video brochures to show off new vehicles to the best advantage.
Staff development is based around training, involvement and inclusion. Traditional appraisals have been axed and replaced by performance reviews which deal with good and poor performance as well as providing one-to-one training.
Customer sales remain the number one priority for Colin Appleyard Huddersfield. its continued success is no doubt a result of strong team members and high levels of customer care, making the site a leading example and a more than worthy winner of this AM Award.
Judges' comment: "Management with natural coaching and leadership skills has produced a friendly company that customers love. Motivation of a very stable cohort of staff has in the last year driven early underperforming sales to exceed the end-of-year target".
Colin Appleyard also received high commendation for the Retail Group up to 10 sites Award. |